Shipping and Refund Policy
Shipping
Within Australia
Orders $60 and over - Free Standard Shipping within Australia. 3 - 10 business days.
Orders $59 and under - Shipping fee of $15.00 aud. 3 - 10 business days, estimated postal timeframes.
Express Shipping - $20.00 aud. 2 - 4 business days.
Outside Australia
All orders - Flat Rate $20.00 aud shipping. 10 - 20 business days.
Express Shipping $25.00 aud. 5 - 14 business days.
Shipping timeframes depend on your location and what time of year it is. During busy holiday periods, such as Easter, Mother's Day and Christmas, the postal timeframes may be longer. We appreciate your understanding in this matter.
Returns
You are entitled to request a refund on your order within 14 days without giving any reason for doing so.
The deadline for requesting a refund for an order is 14 days from the date you received the goods.
In order to exercise your right to cancel your order and request a refund, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail - support@rebeccajewellerydesigner.com
You will need to return your cancelled order to us, at your own mailing expense.
When we receive the returned order we will reimburse you immediately. Usually you will receive your refund in your bank account within a few days, depending on your own bank, but no later than 30 days. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 14 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your special specifications and custom made for you at your request.
The supply of goods which are not suitable for return due to health protection reasons - Earrings - unfortunately we do not accept returns or refunds on earrings due to hygiene issues. This ensures that our customers know their earrings order are new and unworn at time of purchase. Thank you for your understanding.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our own discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us.
CONTACT US FOR OUR RETURN PARCEL ADDRESS - GOLD COAST, QLD, AUSTRALIA.
We do not accept goods returned to us if you have not contacted us first
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. You will need to keep your return mailing receipt as you may be required to provide proof of return, if your return order is lost in transit.
Gift Cards
If you require a return on an order you received via a shop Gift Certificate, follow the same procedure for a refund as you would a normal purchase.
Pledge
Whilst we hold the right to grant or dismiss refund requests, we do take your customer satisfaction seriously. We formally pledge we will do all that we can to ensure you have a happy shopping experience with us.
Contact Us
If you have any questions about our Returns and Shipping Policy, please contact us - support@rebeccajewellerydesigner.com
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We acknowledge the Australian Aboriginal and Torres Strait Islander peoples, as the traditional custodians of the land, sea and waters where we live, meet and work. We pay our respects to their Elders past and present.
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